How long does it take to ship my order?

• Orders received up to 12:00 hrs CET, on a business day, will mostly be shipped on the same day. Orders received after 12:00 hrs CET will be shipped the following business day
• We dispatch from our workshop in Romania, where we process orders from Monday till Friday. Orders are not shipped on Saturdays, Sundays nor on Romanian public holidays.
• Orders with address irregularities, requiring special shipping or customs documents may need a day extra to be processed before shipping.

Kindly note:

Due to an automatic ordering system, order amendments or cancellations are not possible after placing your order online. Any changes you need to do, please contact us at hello@asteya.life.

Shipping costs:

Shipping costs are significantly different from one country to the other and we are reflecting this one to one in our shipping prices which range from €3.45 to €34.95

Therefore the price you will have to pay for your order will vary based on your location and also the weight of ordered goods. The final value will always be visible though in the checkout page, before you finalize the order.

We also offer free shipping for EU deliveries, depending on your order value. Based on your location the threshold value for free shipping is between €40 and €95.

Shipping rates for wholesale orders and orders with Studio Discount need to be discussed and offered individually.

Gift Cards cannot be added to the purchase for the purpose of reaching the free shipping threshold. Since the Gift Card is offered as an e-card, it will not be shipped and is therefore excluded from the free shipping offer.

 

 

Important - If you order from outside the EU customs zone:

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. If applicable, local tax and import handling fees will be charged to you by the courier service when ordering to a country outside of the EU customs zone.  Please contact your local tax authorities for questions regarding import taxes. These charges are not refundable when returning items. Customs processing may take extra time to have your order delivered. We do not offer duty free shopping so you will be unable to reclaim any VAT from your purchase.

For more information regarding Taxation and Customs in the EU, click here.

 

Estimated transit time in business days:

Country	ETA
Austria	3-4 days
Belgium	5-6 days
Bulgaria	2-3 days
Croatia	3-4 days
Czech Republic	2-3 days
Denmark	5-6 days
Estonia	5-6 days
Finland	5-6 days
France	5-6 days
Germany	3-4 days
Greece	3-4 days
Hungary	1-2 days
Ireland	5-6 days
Italy	5-6 days
The Netherlands	4-5 days
Latvia	5-6 days
Lithuania	5-6 days
Luxemburg	4-5 days
Poland	3-4 days
Portugal	5-6 days
Romania	1-2 days
Slovakia	2-3 days
Slovenia	3-4 days
Spain	5-6 days
Sweden	5-6 days
Switzerland	3-5 days

 

Please note that the transit time is an estimation, local variations may occur. Unfortunately, we are unable to speed up the transit time. Transit time does not include any potential customs hold when ordering to non-EU destinations.

If you have any questions, please email us at hello@asteya.life.